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Our Newsletter


Terms & Policies

Delivery Information

Please note that all products are available for delivery within Australia only.

FREE SHIPPING - No additional cost for postage, packaging and handling unless you choose shipment via express post or registered post, or select gift wrapping.

FREE PARCEL TRACKING will be provided on all orders of 3 or more books.

Australia Post is used for all deliveries. 

Express Post is available at an additional cost of $10.55 per order and may be selected on checkout. Please note that parcels are posted from Canberra and overnight delivery is only guaranteed by Australia Post for locations within the Express Post National Network and Canberra Region Network.

Registered Post is available at an additional cost of $3.80 per order and may be selected on checkout. A signature will be required on delivery.

Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been dispatched.

Can I pick up my order from you?

I am located in Canberra, ACT. In most cases local pickup can be arranged. If you would like to pick up your order please email to make arrangements.

Placing an Order

You can place your order here on the website with secure payment via Paypal. You don't need to sign up for Paypal to use the shopping cart and Paypal payment system.

Gift Wrapping

Gift wrapping is available on most products as an option at checkout for an additional cost of $1.50 per item; if selected you can also include your own personalised gift card message.

Payment

Online payment via Paypal is preferred. We will also accept Bank Deposit and Cheque or Money Order.

Can I buy with my credit card without signing up for Paypal?

Yes, you can!

When making a purchase, simply select PayPal as your payment method. This will lead you to PayPal's site where you can choose to pay with your credit card or log in to your PayPal account.

Delivery Time

You will receive a confirmation email usually within 24 hours of receipt of your order. If you require any additional information to be added to your order, or any changes to be made to the details provided in your original order, please respond within 24 hours. As all items are personalised to your requirements, your order details cannot be changed after this time.

In most cases, your order will be dispatched within 7 days of receipt of your order details and cleared payment. Please allow up to 14 days for delivery. Confirmation of your order dispatch will be sent to you by email.

Returns Policy

In the unlikely event you are not completely satisfied, I will offer a refund or replacement upon return of the book, certificate or other product within 14 days. Return postage is the responsibility of the purchaser. Every effort is made to ensure accuracy of printing and safe delivery of your goods.

I reserve the right to refuse refund or replacement of your purchase if your dissatisfaction arises from an error of your own making, such as misspelling of a name or incorrect age. In such case, I may offer a replacement at a discounted rate, or other recompense.